FAQ

Do I need to create an account to shop?

No, you can browse and add items to your cart without an account. However, creating an account makes it easier to track your orders, save addresses, and enjoy faster checkout.

 

How does shipping work?

Orders are shipped quickly through trusted logistics partners. Delivery times usually range from 2–5 business days, depending on your location. You’ll receive a tracking link as soon as your order is dispatched.

 

How secure are my payments?

Your safety is our priority. We use SSL-encryption and trusted payment gateways to ensure all transactions are 100% secure.

 

Can I return or exchange an item?

Yes, we offer a 7-day return policy. If your product arrives damaged, defective, or not as described, you can request a return or exchange. Items must be unused, in original packaging, and with proof of purchase.

 

Do you offer delivery outside the Gulf region?

Currently, we focus on serving customers within the Gulf region. However, international shipping may be available on selected items—please check product details for shipping availability.

 

What payment methods are accepted?

We accept major credit/debit cards, local payment options, and cash on delivery (where available).

 

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS so you can follow your package until it arrives.

 

Are all your products authentic?

Yes, we only work with trusted suppliers to ensure authenticity and quality.

Is my payment information secure?

Yes, all payments are processed through secure, encrypted gateways to protect your information.

 

Can I use cash on delivery?

Yes, cash on delivery is available in selected locations.

 

How much is the shipping fee?

Shipping fees depend on your location and will be shown at checkout before payment.